My Pipio Lifetime Deal Disappointment on AppSumo: Locked Out and Left Without Answers



I want to share my frustrating experience with Pipio’s Lifetime Deal (LTD) that I purchased through AppSumo back on February 18, 2023. Like many AppSumo users, I was excited to secure a powerful AI video generation tool for a one-time price—no more monthly fees, just simple and unlimited video creation.  

### Pipio: The SEO VIDEO Promise

Pipio advertised themselves as the go-to platform for creating lifelike AI-generated videos without having to step in front of a camera. With customizable avatars, voiceovers, and a simple script-to-screen workflow, it seemed perfect for content creators, coaches, agencies, marketers, and anyone looking to level-up their video game. Early on, I made several videos using my LTD, and the process was seamless.
 

### The Problem: Locked Out With No Solution

However, my issues began when I lost access to my original Gmail account—the very one linked to my Pipio LTD. When I tried logging in, I had no way to re-authenticate my account or change my registered email within Pipio’s system.
  I reached out to their support email explaining the situation and requesting to transfer my Pipio LTD to a new email address, but unfortunately, I never received a response.
 

### No Access, No Solution

It’s incredibly disappointing as a paying lifetime customer to lose access simply because of an external email issue—especially when there’s little to no support from the company. The promise of a “lifetime deal” is meaningless if the reality is dependent on an unchangeable email address and there’s no way to regain access after something as common as losing a Gmail account.
 

### What Should Happen Next?

I’m sharing my experience to warn others who might buy into a SaaS LTD—always double-check what happens if you need to change your primary email. And more importantly, it’s a call for the company founders to honor their early backers.

An Open Letter to Founder & CEO Mike Bittner:

Mike, as the leader and co-founder of Pipio, I urge you to care about your earliest AppSumo customers. Please make it possible to transfer LTD accounts to a new email, or at least provide basic support for users locked out like me. Early adopters helped you grow—don’t leave us behind. Let me finish my SEO video project with PIPIO =] 
Have you had a similar experience? Leave your comments and let's keep holding companies accountable to their promises.

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